Version v0 — under legal review · published 2026-10-10

Refund and Cancellation Policy

This is a translation. If it differs from the Portuguese version, the Portuguese version prevails.

This policy applies to Antecena's paid plans, sold through Paddle.com, our reseller and merchant of record.

1. Right of withdrawal: 7 days

You may withdraw within 7 days of purchase or first charge with a full refund, no reason needed (Brazilian Consumer Code, art. 49). Depending on your country, Paddle's refund policy may grant a longer period.

2. How to request

• Through the support link in the receipt Paddle emailed you, or at paddle.net (“Request refund”); or
• By emailing contato@mail.artesanatodigital.com from the purchase email. We create the refund in Paddle.

3. Who processes it

Refunds are processed by Paddle, back to the original payment method. How long it takes to show depends on the payment method and your bank. Paddle's Refund Policy also applies; where the two differ, the one more favourable to you prevails.

4. Outside these periods

After the withdrawal period, there is no pro-rata refund of a period already started, except as required by law or granted by Paddle under its policy. You can cancel anytime to avoid further charges.

5. Cancellation

• Cancel through the subscription management link in your Paddle receipt, at paddle.net or by emailing contato@mail.artesanatodigital.com.
• Cancellation stops future charges and takes effect at the end of the paid period.
• After that, the account returns to the free plan. What you created stays in your files and Google account; nothing disappears.

6. What happens to the key

When a refund is issued, the license key is deactivated automatically and paid features stop responding. The free core keeps working.